I was amazed to read in BusinessWeek's December 4th issue that the CEO of Campbell's, Douglas Conant, has sent out 16,000 thank you notes to his staff in his six years on the job.

16,000 notes to Campbell's employees. Hand-written no less. That's one of the most impressive examples of employee engagement I've heard of recently (and in a medium that's so old fashioned it feels positively brand-new). Since the article also talks about Campbell's growth, clearly the "personal touch" is working!.

Image: Andy Warhol