A great try before you buy experience: Zipcar

As a member of the tiny "Americans without cars" demographic, I've been a huge Zipcar fan for years. Zipcar is a great rent-by-the-hour solution for when this city-dwelling, mass transit-riding mom suddenly needs to make a trip to IKEA or my son's Little League coach announces a practice in the far reaches of Brooklyn. I've always thought Zipcar does a great job of branding itself--the identity and language are distinctive and real, green literally and ethically without any pretention or preciousness. But now that I'm actually doing preliminary research to buy a car, it's proven to be a fantastic way to try before buying. I hope car brands (especially American hybrid entries to the market) will take full advantage of Zipcar as a way to spur trial--as a marketing tool. As a Zipster I've driven the Toyota Prius, Nissan Altima Hybrid and Mini Cooper--all on my list--and I hope to see the Chevy Volt sometime soon (??).

Is there a lesson here for marketers outside automotive, too? Could the Zipcar try-before-you-buy model be something that inspires brands that make products people use regularly outside their homes, to reach consumers in new ways?315649%255CZipcar%2520Transit.gif

Share using: del.icio.us | Digg | Facebook | StumbleUpon | Reddit
Posted by Liz Bigham on June 15, 2009 9:58 PM | | Comments (2)

Comments (2)

Elisa said:

Completely agree. Zipcar is not only a fantastic service - it's an excellent demonstration of how a brand comes to life. From their email updates, to signage, to events - they have established a fun and frolicking brand voice. Being a Zipcar member means being "cool", "in the know" - and part of a true community. Yet another lesson for marketers - Zipcar does a great job of making their members feel included, appreciated, listened to and a part of something bigger.


liz said:

Spot on... of course I also love the environmental bent... There's a great talk by the founder on ted.com http://www.ted.com/talks/lang/eng/robin_chase_on_zipcar_and_her_next_big_idea.html


Post a comment